Returns

RETURN POLICY
We gladly accept returns of unworn, undamaged, or defective merchandise
purchased online or by phone for full refund or exchange within 30 days of the
original purchase. Footwear should be tested and tried on carpeted surfaces only.
The shoes must not show any visible signs of wear and should be returned in the
original packaging.Final sale items may not be returned or exchanged.
Start a Return or Exchange: Click here to start a return or exchange using our
easy-to-use self-service portal. If you have any questions, please feel free to reach
out to our customer care team.

REFUNDS
Refunds will be made in the form of the original payment. Funds will be returned
to your credit card or PayPal for its original purchase price. Shipping charges are
not refundable. Please allow 8-10 business days.

EXCHANGE POLICY
You have 30 days from the date of purchase to exchange any unworn items
purchased from our website. We will provide FREE outbound shipping for the new
item(s). Final sale items may not be returned or exchanged.
Start a Return or Exchange: Click here to start a return or exchange using our
easy-to-use self-service portal. If you have any questions, please feel free to reach
out to our customer care team.

CONTACT US
If further assistance is needed or if you have questions please contact our customer
service department by phone at (415) 269-9937 or by email at
order@vellapais.com