Shipping & Refund Policy

Shipping

  • VellaPais.com offers free standard 3-5 business days shipping in the USA. 
  • Orders are usually shipped in 1 business day and arrives in 3-5 business days after shipping based on carrier transit times.
  • There could be a delay in shipping your order if the shipping address is inaccurate, or if your billing and shipping addresses are different.
  • We do not ship out of the United States. International shipments and shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses are not available.
  • Delivery time-frames may be extended due to extreme weather conditions or a force majeure.

 

Return Policy

  • All items are returnable unless the item is marked as "Final Sale" or "Non-Returnable.
  • Shipping cost for returning your item will be deducted from your refund.
  • Our return period lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Items must not be worn, altered or damaged It must also be in the original packaging including dust bags, shoe horns and extra laces.

 

How and Where to Return

      1-To return your product, please visit our Start A Return page and send us your information including your order number using the contact box,

      2- We will send you a return label in the email. Please place the label on the original package and leave to a Fedex store.

 

Refund Policy 

  • Once we have received and inspected the returned item ,we will let you know and start the refund process if you're approved.
  • The refund will be applied to your credit card or original method of payment in 1-3 business days after we receive your return.
  • Shipping cost for returning your item will be deducted from your refund.

        

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@vellapais.com.